Terms & conditions
General Terms
If a consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia that regulate distance contracts, including, but not limited to, the Republic of Latvia “Consumer Rights Protection Law”, the regulations of the Cabinet of Ministers of the Republic of Latvia ”Regulations on Distance Contracts”, etc.
Making purchases
The prices and specifications of the products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and select the most appropriate delivery method. The total cost of the order with delivery is then displayed on the screen. Make payment for the purchase to complete the order.
Payment terms
The settlement currency on the website is euros. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
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Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
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Visa/Mastercard card payments
NB! Using the online banking payment method, confirm the order and click on the “Return to merchant” button.
Personal data required for payment is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store's bank account. If for some reason it is not possible to fulfill the order, the Buyer will be informed of this and the amount paid will be refunded as soon as possible, but no later than 14 days after receiving the notification.
Delivery terms
The goods are delivered worldwide. All duties and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. The purchased goods are delivered to the address specified by the Buyer within 2-5 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.
Right of withdrawal
The buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods.
The right of withdrawal does not apply in the following cases:
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If the buyer is a legal entity.
The right of withdrawal in accordance with the Consumer Rights Protection Law applies only to natural persons - consumers. -
If the goods were ordered with collection in the store and their conformity was checked at the time of delivery of the goods.
In such a case, the purchase is considered to be concluded in person, and accordingly the right of withdrawal does not apply to it.
To exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by careless treatment of the goods during use or by failure to follow the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
The Buyer shall cover the costs of returning the goods, except in cases where the reason for the return is that the goods do not comply with the order (for example, an incorrect or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than within 14 days, refund all payments received from the buyer based on the Distance Agreement.
The Seller has the right to withhold payment until it has received the Goods or confirmation of the return of the goods from the Buyer. If the buyer has chosen a shipping method other than the cheapest shipping method offered in the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment that has arisen due to circumstances and obstacles that are beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
Privacy policy
Controller and its contact information
The controller of personal data processing is SIA „Byumani“ registration No. 41503062802, legal address: Byumani, Rudzātu pog., LV-5328, which owns the online store byumani.eu.
Purpose of the Privacy Policy:
Our company SIA „Byumani“ processes your personal data in accordance with applicable data protection laws. The purpose of this privacy policy is to ensure that the privacy of our employees, suppliers, as well as Customer data is respected and protected. Personal data is various information that, when collected, can identify a specific person, therefore it is important to determine the principles according to which your personal information, which you provide to us or which we obtain about you through the website, is used.
Scope of application:
The privacy policy applies to ensuring privacy and personal data protection in relation to:
- natural persons – customers (including potential, former and existing),
- SIA „Byumani“ for website visitors
The Privacy Policy applies to data processing regardless of the form and/or environment in which the Client provides their personal data and in which company systems or paper form they are processed.
Purposes of personal data processing:
SIA „Byumani“ processes personal data for the following purposes:
For the provision of services and the sale of goods:
- for customer identification;
- for the preparation, conclusion and proof of the conclusion of invoices;
- for the provision of services;
- for the provision of services;
- for the provision of services;
- for the provision of services;
- for the provision of guarantee obligations;
- for the improvement and development of goods and services, for the maintenance of websites;
- for the promotion, advertising and distribution of the use of the service;
- for the administration of settlements;
- for customer retention, loyalty building, satisfaction measurements;
For business planning and analytics:
- for statistics and business analysis;
- for planning and accounting;
- for ensuring data quality;
- for conducting customer surveys;
For the provision of information to the state or to local government institutions in the cases and to the extent specified in external regulatory enactments.
Legal basis for processing personal data:
- Client's order- to fulfill the order placed by the Client or provide a service;
- For the implementation of regulatory enactments - to fulfill the obligation set forth in the binding external regulatory enactments of SIA “Byumani“
Personal data processing
SIA “Byumani“ processes personal data in accordance with the purposes of data processing and legal grounds.
SIA “Byumani“ processes the Client's data using the capabilities of modern technology, taking into account the existing privacy risks and SIA “Byumani“'s reasonably available organizational, financial and technical resources.
The Client's refusal to provide SIA “Byumani” personal data that is mandatory for the performance of certain actions creates obstacles for the Client to receive, but for SIA “Byumani” to perform certain actions, for example, to purchase a product in the SIA “Byumani” online store.
For the high-quality and fast execution of the Client's purchases, SIA “Byumani” may authorize third parties or its cooperation partners to perform certain goods delivery activities, such as sending purchased goods, sending invoices, etc. If for the performance of these tasks third parties or cooperation partners process SIA “Byumani” The Client's personal data in their possession, relevant third parties or cooperation partners are considered processors and SIA “Byumani” has the right to transfer to them the Client's personal data necessary for the performance of tasks to the extent necessary for the performance of specific activities. SIA “Byumani” cooperation partners will ensure the fulfillment of personal data processing and protection requirements in accordance with SIA “Byumani” requirements and legal acts.
Personal data protection:
SIA “Byumani” protects the Client's data using modern technology capabilities, taking into account existing privacy risks and SIA “Byumani”'s reasonably available organizational, financial and technical resources.
Duration of personal data storage:
SIA “Byumani” stores and processes the Client's personal data as long as at least one of the following criteria exists:
- the data is necessary for the purpose for which it was received;
- as long as SIA “Byumani” or the Client can realize its legitimate interests in accordance with the procedure specified in external regulatory enactments;
- as long as SIA “Byumani” there is an obligation to store data specified in external regulatory enactments.
After the circumstances referred to in this paragraph cease to exist, the Customer's personal data will be deleted.
Access to personal data and other Customer rights:
The Client has the right to receive information specified in regulatory enactments regarding the processing of his/her data.
In accordance with regulatory enactments, the Client also has the right to request SIA "Byumani" access to his/her personal data, as well as to request SIA "Byumani" to supplement, correct or delete them, or to restrict processing in relation to the Client.
The Client may submit a request for the exercise of his/her rights:
- in writing in person at SIA "Byumani", presenting an identity document;
- by electronic mail, signing with a secure electronic signature;
The data that is collected is:
First name Last name, e-mail, telephone number. (If you wish to withdraw your consent to the processing of personal data, please write to us at info@byumani.eu).